PayPal, which has 377 million active accounts, had 7,215 complaints. Complaints handled concerning Venmo for the same timeframe totaled 928, for Zelle 83. Over the past year, the Better Business Bureau (BBB) has 'closed' or looked into 2,485 complaints concerning Cash App, and 3,532 concerning Square, where customers have also logged Cash App complaints. Story continues '85% of the apps we look at have some sort of security or privacy issue' Cash App acknowledges that it has no live phone support 'generally available,' but says it views fighting fraud as critically important and has invested in technology to flag potential scams. The six Cash App customers said repeated efforts to talk directly with a human being at the company to help them get their money back were largely unsuccessful, exhausting, and stressful. It accepts direct deposits for paychecks and government stimulus funds, processes peer-to-peer transfers, offers its own branded debit card, and permits users to buy and sell stock and bitcoin ( BIT-USD) within the app (as of March 17, it lets users send bitcoin to other Cash App users for free).

Mobile payment platforms such as Cash App, as well as PayPal ( PYPL), PayPal's Venmo, Google Pay, and bank owned Zelle, have seen a rise in downloads during the COVID-19 pandemic, and with the increase, a jump in the number of app reviews mentioning the word 'scam' or 'fraud' for all except Zelle, according to mobile intelligence firm Apptopia.Ĭash App - which accounted for nearly half of Square's profit in the most recent quarter - stands out for its wide range of available transactions.

MaTweet posted by Cash App user Shania Jensen

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